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The Front Desk Course

Increase the Effectiveness of One of the Most Vital Jobs for Your Practice with the Front Desk Course

The person holding the Front Desk position in your practice can heavily influence the running of your practice – in a good way or a bad way.

A good Front Desk person can control and increase the amount of patient visits, potential new patients agreeing to receive care, patients reminded of their appointments and handled if they attempt to cancel. A well-trained Front Desk has great potential to expand your practice. You would dramatically and stably increase the number of patient visits in your practice if your Front Desk is stable and well trained.

A poor Front Desk person does not control the number of patient visits, lets people cancel, upsets patients, and in general tends to influence the practice in the wrong direction, contracting, not expanding.

And when your Front Desk leaves, who gets to train the next one in? You, of course. A fully trained Front Desk becomes more competent, more stable, and less likely to need replacement or leave.


The UNS Front Desk Course is an invaluable tool for you as a practice owner. The course teaches your Front Desk person all the key points they need to do their job well and be a true asset to your practice. Here are some of the things the course covers:

  • Front Desk job description and flow chart
  • The Front Desk daily checklist
  • The 4 key duties of the Front Desk
  • How to best communicate with patients
  • Phone protocol
  • Checking patients in and out
  • How the Front Desk can generate referrals
  • Scheduling various types of patient visits
  • Confirming appointments
  • Handling cancellations
  • New patient intake
  • Patient reactivation

The Front Desk Course will help train your Front Desk in what they should be focusing on, how to handle the stresses of the job with ease and how to be a productive and valuable team member.

Get your Front Desk trained on this invaluable course!
Purchase the Front Desk Course today!

Find Out More

If you’d like to find out more about how the The Front Desk Course can benefit your practice, fill out the form to the right or call us at 866-418-4801.

UNS Front Desk Course Form

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