The Personnel Department puts the practice there, and the Healthcare Personnel Essentials course puts you in the driver's seat of this important function. Its functions are vital to a viable and expanding practice. They are SO vital that somebody (or everybody) has already been coping to get them done. Your Front Desk Check-In is in this department. So is hiring. Who does your hiring now? Who decides what roles each employee takes on, how to adjust workload duties and works out the systems and flow for the office? Who ensures the staff knows this organizational pattern? Who grooves a new staff member in on general policy and the specifics of the job he or she will be doing? Who ensures they are very quickly made productive? Who ensures there is a procedure manual for each position – not a 2-page job description? Who keeps or maintains records of the procedure manuals? Who ensures the phone system is working and gets it quickly repaired if it isn’t? Who ensures that the computer network is functional and secure? Who ensures the mail going out goes out? Who collects statistics, gets them posted, examined, acted upon? Who inspects areas of steep up or down statistics and gathers data on these for management to act on? Who ensures a high ethical standard in the practice and enforces it?

The Healthcare Personnel Essnetials course is divided into two courses, and mini course and a full course. While the Mini Course familiarizes you with the functions of this area and enables you to get rolling, the Full Course provides the entire enchilada.

In truth, this area is the generation point for an organization that can not only get things done but which can expand to accommodate an increasing flow of new and existing patients through the practice.

The Personnel Department determines whether your practice remains small, or grows into an organization that can expand without exhausting and overworking everyone involved.

Do it now!

Prerequisite: How to Study Smarter Course